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Restaurant/Nightclub
Review
Restaurant Review/Mystery Shopper
As a General Manager or Owner, can you be certain your staff is providing your guests with the ultimate in customer service?
In the food service industry there are four main factors that can determine your success or failure: Location, Price, Quality of Product, and Quality of Service. These factors are what separates your business from the competition and keeps your customers returning. Most important however, is your quality of product and service and these must be excellent every time a guest enters your establishment. A customer is not likely to return if they receive an improperly prepared meal, or substandard service. They will also be sure to tell ten friends of their bad experiences. Your manager may have close relations with the staff and may not always be reporting accurately on misbehavior or bad customer service.
Upon visiting your establishment our consultant will observe the following:
Restaurant
· Dangerous obstacles on the exterior of the building which could harm customers or employees.
· Cleanliness of exterior structure and parking lot.
· Employees smoking outside in un-designated smoking areas.
· Proper greeting by the host when entering establishment?
· Cleanliness of the inside of the restaurant and restrooms.
· Proper dress of the wait staff.
· General demeanor and conduct of the staff.
· Server knowledge of the menu and helpfulness in selection.
· Server suggestive sell and up-sell to increase guest check averages.
· Servers reaching the table in a timely manner with drinks, appetizers, entrees, etc.
· Make sure the order is correct.
· Proper food preparation and presentation.
· Proper staff for the volume of business.
· Staff using obscene language within hearing distance of the customers.
· Staff touching one another in inappropriate ways in view of the customers.
· Visibility of the Manager.
· Proper thanks when departing from the building.
· Overall experience.
Bar Staff
· Proper up-sell of liquor by the bartender.
· Over-pouring or under-pouring by the bartender.
· Bartender giving away drinks to family, friends, or co-workers.
· Drinking or intoxicated bartenders.
Our restaurant consultant has over fifteen years of experience in all phases and aspects of restaurant/nightclub operations and prides himself on finding those present and future problems which could cost you customers and profit. Our full quality inspections can also save you needless fines or poor ratings by the health department. As staff and managers change, it is important to continually review the quality of your service and product.
Call today to schedule a one time visit or regularly scheduled visits. Our highly trained and certified professionals are on duty 24 hours a day 7 days a week to serve your needs.
Go to South
Florida Spotters for more information.
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